All prices displayed on the Radmores website are in New Zealand Dollars (NZD) and inclusive of Goods and Services Tax (GST). The price you see is the final price you pay at checkout, with no additional tax added.
Payment is required in full at the time of purchase. We accept major credit and debit cards, as well as other payment methods as listed at checkout. Your order will not be processed until payment has been successfully received.
We aim to dispatch all orders promptly. Delivery times may vary depending on your location and the nature of the items ordered. Any estimated delivery timeframes provided are indicative only and not guaranteed.
Radmores complies fully with the Consumer Guarantees Act 1993. If an item is faulty, not fit for purpose, or does not match its description, you are entitled to a repair, replacement, or refund. Please contact us as soon as possible if you believe your purchase falls under these conditions.
Change-of-mind returns are accepted at our discretion and may be subject to restocking fees. Items must be returned in original condition and packaging, and proof of purchase is required.
Where applicable, products sold by Radmores may include a manufacturer's warranty. Please refer to individual product pages or contact us for warranty details.
Orders may be cancelled prior to dispatch by contacting us directly. Once an order has been shipped, cancellation is no longer possible and the standard returns process will apply.
For any queries regarding your order, returns, or our policies, please contact our customer service team via the details provided on our website.